Category Archives: Customer Service

Successful Strategies Of Customer Acquisition

Customer acquisition is a process of identifying, approaching and developing new customer relationships. It is important that new relationships formed are acquired from the right type of customer, in order to ensure a sustainable future. Acquiring customers is one of … Continue reading

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How to Greet a Customer in a Retail Store

You: Hi, Sir / Ma’am welcome to “your store name”, is there something I can help you with today? This straight forward question is effective and to the point. I believe that asking a question about how you can help … Continue reading

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Interpersonal Skills

According to WIKIPEDA, “Interpersonal skills refer to mental and communicative algorithms applied during social communications and interactions in order to reach certain effects or results”. Interpersonal skills which are also called as social skills or human skills refer to the … Continue reading

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4 Benefits of an Effective Customer Relation Management Strategy

This article describes 4 benefits, which an organization would obtain, if it would implement an effective customer relation management strategy. 1. Your organization increases profit. According to several books, articles and professors – it costs five times as much to … Continue reading

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Six Keys to Creating “wow” Customer Service Experiences

Customers of every kind of business imaginable these days bemoan the state of customer service. While the global economy and the Internet have given businesses the opportunity to serve more clients than ever before, the trend has also given way … Continue reading

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